Returns & Exchanges

Our Promise to You

We’re committed to providing a positive and memorable experience with every purchase! If you’re not satisfied, we’ll do our best to make things right! Please contact our team of Sleep Stylists should you require assistance with your QE Home online order or have questions or concerns.

You may return item(s) within 90 days from the time you picked up or received your item(s) for either an exchange or refund. Conditions apply (see details below).

Items Eligible for Return or Exchange

We’ll accept returns and exchanges of items if:

  • Items are in their original condition (unused, unlaundered, and undamaged) and accompanied by the original packaging.
  • Purchase was made within the allotted time frame (see details for online and in-store below).
  • Valid proof of purchase is provided (see details below)

Exceptions:

  • Items over 50% off (30% off for Quilt Sets) are eligible for exchange or store credit only.
  • All Holiday-themed, Clearance and Super Deal items (product pricing ending in $.00 and $.97) are final sale.
  • In compliance with our health and hygiene policy, the following items are final sale: duvets, pillows, mattress toppers, protectors, and face masks.
  • Price-matching is not applicable during our Black Friday, Cyber Monday, Boxing Week, Singles Day or Flash Sale Events.
  • QE Home Gift Cards & Electronic Gift Cards are final sale.

Proof of Purchase for Eligible Items

To return or exchange items, you’ll need to provide the original form of payment (card used to pay) and one of the following:

  • Original paper receipt
  • Email confirmation receipt
  • Gift Receipt (original form of payment not required - item(s) will be exchanged or a gift card issued)

Refund Processing

For refunds, the original credit/debit card used must be presented at the time of return, otherwise we will issue a gift card. The refund transaction will appear on your credit or debit card statement during the next billing cycle.

Please be aware that shipping costs will not be refunded, including costs associated with shipping returned or exchanged items.

Afterpay & PayPal

For eligible items purchased with Afterpay or PayPal, simply bring the item(s) you wish to exchange or refund to one of our store locations or get in touch with us via phone, email or live chat. Once your request for refund or exchange is verified, our team of eCommerce Sleep Stylists will process a refund or an exchange as a refund for Afterpay and Paypal orders. You will receive an email once this step has been completed, and should see funds back in your account within 3-7 business days.

Shipping Damage

  • Though unlikely, should your shipment arrive damaged, we ask you to contact our team of Sleep Stylists as soon as possible. We understand that it’s not always possible, but we encourage getting in touch within 30 days of receiving your item(s).
  • In the rare event of shipping damage, please let our know within one business day of delivery or pick-up

Manufacturing Defects

  • In the rare event of a manufacturer’s defect, be sure to read through the Warranty & Returns section of our FAQ page before getting in touch with your local store or contacting our Sleep Stylists. Do note that warranty information regarding products manufactured by our vendor partners, like our MLILY® pillows, can be found on their specific product pages.

Third-Party Marketplace Purchases

Our Returns & Exchange policy is only applicable to items purchased directly from us. If you purchased your item(s) from a third-party marketplace, you will need to contact the seller directly for returns or questions about your order. However, we're always happy to answer questions about our products themselves — feel free to get in touch with our Sleep Stylists!

For eligible purchases, you have 90 days from the time you picked up or received your item(s) to exchange or refund the purchase.

Please read our Return Policy for complete details, and head to our FAQs page for more information.

Returning or Exchanging your Online Purchase at a Store

  • Simply visit one of our store locations accompanied by the eligible item(s) you wish you return or exchange, and valid proof of purchase (ie. Email confirmation receipt).
  • If you can’t find your receipt, please contact our Sleep Stylists prior to visiting a QE Home location, and they’ll be happy to send you a new copy!

Returning or Exchanging your Online Purchase by Mail

  • To arrange a return or exchange via mail, please get in touch with our team of Sleep Stylists - they will be happy to assist you!

Note: You should expect to receive your refund within 14 days of giving your package to the return shipper — however in many cases, you will receive a refund faster than that. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items with Gift Receipts are eligible for exchange only in any one of our store locations or online. You may exchange items in their original condition accompanied by their original packaging for 90 days from the date on the Gift Receipt.

For refunds, the original receipt must be presented at the time of return.

Exchanging your Gift at a Store

  • Please ensure you have your Gift Receipt.

Exchanging your Gift by Mail

  • Please get in touch with our Sleep Stylists for shipping instructions.

Note: You should expect to receive your online credit within 14 days of giving your package to the return shipper.

We offer a one-time price adjustment if an item is marked down within 30 days of the date you purchased the item.

To obtain a price adjustment on an online purchase, please contact our Sleep Stylists within the 30-day window — be sure to have your order number ready to go.

To obtain a price adjustment on an in-store purchase, please visit any of our store locations with the original receipt, within the 30-day window.

Price-matching is not applicable during our Black Friday, Cyber Monday, Boxing Week, Singles Day or Flash Sale Events.

If you are within the deadline, we'll refund you the difference in your original form of payment.

My Offers
My Offers